Junior ITSM & Demand Process Analyst Ημερομηνία:7/5/2025 Κωδ.Αγγελίας:HR 2577 Τοποθεσία: Νομός Αττικής Διάρκεια:Μόνιμη ΑΠΟΣΤΟΛΗ ΒΙΟΓΡΑΦΙΚΟΥΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ INGROUP, is currently seeking on behalf of its client, a leader company in the field of energy, a , Junior ITSM & Demand Process Analyst Role: As a Junior ITSM & Demand Process Analyst you will support the efficient operation of IT services and help manage and prioritize IT demands from business units. ΑΡΜΟΔΙΟΤΗΤΕΣ ΘΕΣΗΣ Support in the daily operations of ITSM processes (Incident, Change, Service Request, Problem etc.) Gathering and basic data processing from ServiceNow Recording, monitoring and basic analysis of new business requests (demands) Collaborate with colleagues from different departments to gather information and document requests Participate in the maintenance and update of the ITSM platform (ServiceNow) Assist in creating reports and dashboards with key performance indicators (KPIs) Support in workshops or meetings to improve processes or record requirements Compliance with key IT Governance & Quality policies ΑΠΑΡΑΙΤΗΤΑ ΠΡΟΣΟΝΤΑ Degree in Computer Science, or Computer Engineering or similar subject 1-3 years of experience in an IT environment or internship/practicum in a relevant role Understanding of basic ITSM and ITIL concepts Knowledge of MS Excel and basic reporting/analysis tools ΕΠΙΘΥΜΗΤΑ ΠΡΟΣΟΝΤΑ Experience with ITSM tools (e.g. ServiceNow, Jira Service Management) Participation in projects related to service delivery, support or process optimization Understanding of IT organisation structures and governance principles Any certifications (ITIL 4 Foundation, ServiceNow Fundamentals, COBIT) Ability to work in teams and good organizational thinking Excellent knowledge of English (written and spoken) Ability to understand business requirements and technical descriptions ΠΑΡΟΧΕΣ Competitive Salary Continuous education Ability to work with global leaders and tools